About the Author

Nicholas Decker

Enterprise Services

With a background in process engineering, Nick oversees process optimization and project delivery for clients as a Manager of the Enterprise Services group. However, his free time usually consists of home improvement projects, running with his dog and pun-laden humor.

Automation as a Competitive Advantage

digital-transformation product-management sales marketing
When enterprises discuss process automation, the first line of questioning almost always centers around shared services: HR, finance, legal, etc. The reasoning for this is two-fold: shared services is seen as a cost center AND that cost has well-established, measurable metrics. Often, enterprises hold their shared services headcount as a ratio of their core business headcount. As the company grows,... Continue reading...