Automation as a Competitive Advantage
digital-transformation product-management sales marketing
When enterprises discuss process automation, the first line of questioning almost always centers around shared services: HR, finance, legal, etc. The reasoning for this is two-fold: shared services is seen as a cost center AND that cost has well-established, measurable metrics. Often, enterprises hold their shared services headcount as a ratio of their core business headcount. As the company grows,...
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